Privacy Policy
Last Updated: 9/22/2024
Page Steady (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and visitors (“you” or “your”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website (the “Site”) or use our web hosting services (the “Services”). We are dedicated to maintaining your trust and confidence by adhering to all applicable data protection laws, including the United States laws and the European Union’s General Data Protection Regulation (GDPR).
By using our Site and Services, you agree to the collection and use of information in accordance with this policy. We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Significant updates will be communicated through appropriate channels.
1. Data Controller
For the purposes of the GDPR and other applicable data protection laws, the data controller is:
Page Steady
27300 Center Ridge Rd #45374
Westlake, OH 44145
United States
Email: legal@pagesteady.com
Phone: (419) 975-9214
2. Personal Data We Collect
2.1 Information You Provide
- Contact Information: Name, email address, mailing address, phone number.
- Account Credentials: Username, password, and other security-related information for authentication and account access.
- Payment Information: Credit card numbers, billing addresses, and other financial data necessary to process payments for our Services.
- Customer Support Interactions: Information you provide when you contact us for support, including the content of messages or attachments you send us.
2.2 Information We Collect Automatically
- Usage Data: IP address, browser type, operating system, referral URLs, pages viewed, and the dates/times when you accessed the Site or Services.
- Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your interaction with our Site and Services.
2.3 Information from Third Parties
- Third-Party Services: We may receive information about you from third parties, such as analytics providers, advertising networks, and payment processors.
- Social Media Platforms: If you interact with us through social media, we may receive information from those platforms in accordance with their privacy policies.
3. Legal Bases for Processing Personal Data (GDPR Compliance)
We process your personal data based on the following legal grounds:
- Performance of a Contract: To provide you with our Services and to fulfill our contractual obligations.
- Consent: When you have given explicit consent for a specific purpose.
- Legitimate Interests: To improve our Services, prevent fraud, and enhance security.
- Legal Obligations: To comply with legal and regulatory requirements.
4. How We Use Your Personal Data
We use your personal data for the following purposes:
- Service Delivery: To set up and maintain your account, provide the Services, and process transactions.
- Communication: To send administrative information, respond to inquiries, and provide customer support.
- Personalization: To tailor content and recommendations to your preferences.
- Security and Fraud Prevention: To monitor and protect against security threats and fraudulent activities.
- Analytics and Improvement: To analyze usage patterns and improve our Site and Services.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
5. Disclosure of Your Personal Data
We may share your personal data under the following circumstances:
5.1 With Service Providers (Sub-Processors)
We engage third-party service providers to perform functions on our behalf. These include:
- Enhance.com
- Upmind
- Webnestify
- Chatwoot
- Hetzner
- LiteSpeed
- Stripe
- PayPal
All sub-processors are required to implement appropriate technical and organizational measures to protect personal data and to process personal data only as instructed by us.
5.2 Legal Obligations and Safety
We may disclose your personal data:
- To comply with legal obligations: In response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
- To protect rights and safety: To enforce our terms and conditions, protect our operations, or protect the rights, privacy, safety, or property of Page Steady, you, or others.
5.3 Business Transfers
In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal data may be transferred as part of the transaction.
6. International Data Transfers
Your personal data may be transferred to and processed in countries other than the country in which you are resident. These countries may have data protection laws different from those of your jurisdiction.
6.1 For European Economic Area (EEA) Residents
When transferring personal data out of the EEA, we ensure that appropriate safeguards are in place, such as:
- Standard Contractual Clauses: We use EU-approved contractual clauses to ensure adequate data protection.
- Privacy Shield Frameworks: While the EU-U.S. Privacy Shield has been invalidated, we continue to uphold its principles where applicable.
6.2 User Responsibility
If you are a customer who interacts with end-users’ personal data (e.g., visitors to your website), you are responsible for ensuring that your data collection and processing activities comply with applicable data protection laws, including providing necessary notices and obtaining appropriate consents.
7. Your Rights and Choices
7.1 For EEA Residents
Under the GDPR, you have the following rights:
- Access: Request access to your personal data.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data under certain conditions.
- Restriction: Request restriction of processing of your personal data.
- Data Portability: Request transfer of your personal data to you or a third party.
- Objection: Object to processing of your personal data based on legitimate interests or for direct marketing purposes.
- Withdrawal of Consent: Withdraw consent at any time where we rely on consent to process your personal data.
To exercise these rights, please contact us at legal@pagesteady.com. We may need to verify your identity before fulfilling your request.
7.2 For California Residents
Under the California Consumer Privacy Act (CCPA), you have similar rights to access and delete your personal information and to know how your data is used.
8. Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect and use personal data about you. You can manage your cookie preferences through your browser settings.
For more information, please see our Cookie Policy.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.
10. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
11. Third-Party Links
Our Site and Services may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.
12. Children’s Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected such data, we will take steps to delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you via email or by posting a notice on our Site prior to the change becoming effective.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Page Steady
Attn: Legal Department
27300 Center Ridge Rd #45374
Westlake, OH 44145
United States
Email: legal@pagesteady.com
Phone: (419) 975-9214
15. Supervisory Authority
If you are a resident of the EEA and believe we are unlawfully processing your personal data, you have the right to lodge a complaint with your local data protection supervisory authority.
Disclaimer
This Privacy Policy is provided for informational purposes and does not constitute legal advice. We recommend consulting with a legal professional to ensure full compliance with all applicable data protection laws.
Additional Notes:
- Sub-Processor List: A detailed and regularly updated list of our sub-processors is available at https://pagesteady.com/legal/sub-processor-list/
- Data Protection Officer (DPO): For GDPR-related inquiries, you may contact our Data Protection Officer at legal@pagesteady.com.