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PAGE STEADY FAQ

WORDPRESS HOSTING FAQ

Here is a list of commonly asked questions regarding Page Steady’s WordPress Hosting.

FAQ TOPICS

General
Migration
Accounts & Billing
Security

General Page Steady Questions

  • What is Managed Web Hosting and Why Do I Need It?

    Managed web hosting is a service where the hosting provider takes care of all the technical aspects of running your website, including security, maintenance, updates, and backups, allowing you to focus on your business without worrying about website management.

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  • What kind of customer support do you provide?

    Our customer support is available 24/7 via live chat and email. We also have an extensive resource library with tutorials to help you solve common issues.

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  • What Hosting Plans Does Page Steady Offer?

    At Page Steady, We offer three distinctive hosting plans: Managed WordPress Hosting for easy site management, WooCommerce Hosting to boost your online store, and Enterprise Hosting to meet the needs of a large business.

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  • How do I transfer my existing website to your hosting service?

    To transfer your existing website to our hosting service, start by setting up an account and entering your site’s FTP information. Our automated process will securely handle the migration of your data, with our team on standby to guarantee a smooth transition.

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  • How do I reset my WordPress password?

    Use the ‘Lost Password’ button on the WordPress login page and follow the prompts to receive a reset link to your email.

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  • How do I access my website's database?

    To access your website’s database, open the PHPMyAdmin control panel and go to the “databases” tab.

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  • Do you offer a money-back guarantee?

    We stand behind the quality of our hosting solutions with a 60-day money-back guarantee across all our plans. If our service doesn’t meet your expectations, you have the full freedom to ask for a complete refund within the initial 60 days. We’re here to ensure your satisfaction and peace of mind.

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  • What are some common WordPress errors and how can I fix them?

    Common WordPress errors include the White Screen of Death, database connection errors, and permalink issues, which can often be fixed by disabling plugins, checking database settings, or resetting permalink settings.

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  • Where can I view error logs for my website?

    You can view WordPress error logs via FTP by accessing your website’s root directory, locating the wp-content folder, and opening the debug.log file.

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  • How do I clear my website's cache?

    Clear your site’s cache easily via the caching tool in your WordPress Management Panel, ensuring the latest content reaches your visitors.

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Page Steady Migration Questions

  • Will there be any downtime during the migration process?

    Our migration process is designed to ensure that there is absolutely no downtime. We prioritize keeping your website up and accessible, so you and your visitors won’t experience any interruptions as you transition to Page Steady.

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  • Is there a cost associated with migrating my website to Page Steady?

    No, We offer a free automated migration service designed to seamlessly transfer your site to our platform without any fees. This service simplifies the process, ensuring a smooth and efficient transition with minimal effort on your part.

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  • What level of uptime does Page Steady guarantee for its hosting services?

    Page Steady guarantees a minimum service uptime of 99% monthly for its hosting services, excluding excused downtime as defined in our Service Level Agreement (SLA).

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  • Can I migrate my website from any hosting provider to Page Steady?

    Yes, you can migrate your website from any hosting provider to Page Steady, as long as you have FTP access to your current hosting environment. These details enable us to transfer your site data seamlessly to our platform.

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  • How can I copy my site to a staging environment?

    In the WordPress Management Panel, once you’ve selected ‘Manage Site’, click on the staging icon followed by ‘Create Staging’ to duplicate your site into a staging environment. This step enables secure debugging and testing, ensuring any changes can be safely reviewed before going live.

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  • What measures do you take to ensure server uptime?

    Our servers are monitored around the clock. We also deploy advanced redundancy protocols and automatic failover solutions, to guarantee optimal uptime and uninterrupted access to your website.

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  • What should I do if I encounter issues during the migration?

    If you face any migration issues, contact our support team through live chat or email, or explore our extensive resource library for guidance.

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  • Can I manually transfer my site to Page Steady hosting?

    If you encounter any issues with our automated migration process or need additional assistance, our 24/7 support team is ready to assist you. Simply reach out to us via email or live chat, and we’ll provide the guidance and support you need to ensure a smooth transition to our platform.

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  • How do you handle data backups?

    We perform daily backups of all websites hosted with us, ensuring that your data is safe and can be quickly restored in case of any issues. Also have the option to make manual backups at any time and adjust manual backup schedule in WordPress management panel

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  • What specialized hosting solutions does Page Steady have for large businesses?

    Designed for high-traffic websites and significant sales volumes, Page Steady’s Enterprise WordPress Hosting ensures peak performance during your busiest times. With our 24/7 expert support, we’re always available to help your growing business thrive without interruption.

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Page Steady Migration Questions

  • How do I view and manage my invoices?

    To view and manage your invoices, log into your Page Steady account, hover over the billing tab, and click on “My Invoices.” From there, you can select the invoice you would like to view and download it for your records.

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  • How do I renew my hosting plan, and will I be notified before renewal?

    Your hosting plan is set to automatically renew, ensuring uninterrupted service. If you’d rather handle renewals yourself, you can easily adjust settings in the client portal. You can expect a reminder before your renewal date, so you have time to make changes or renew manually if you choose.

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  • Are there any hidden fees or charges in addition to my hosting plan's price?

    There are no hidden fees or charges in addition to your hosting plan’s price. We ensure transparency with our hosting packages, offering essentials like complimentary SSL certificates and hassle-free WordPress migration at no extra cost.

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  • How do I reset my Client Portal password?

    To reset your Client Portal password, navigate to the login page and click on “Forgot Password?”. Then, simply enter the email associated with your account to receive reset instructions.

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  • What is the cancellation policy for my hosting plan?

    Our cancellation policy includes a 30-day money-back guarantee. If you decide our hosting isn’t right for you within the first 30 days, you can cancel your plan and receive a full refund. After the 30-day period, we offer a pro-rated refund for the unused portion of your hosting term, ensuring you only pay for the time you’ve used our services.

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  • How do I update my Page Steady account details?

    To update your Page Steady account details, simply log into your account, and look for the “Update” button located beneath your name and address information. Clicking this button will allow you to view and change your account details easily.

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  • What happens if my payment fails or is delayed?

    If your payment fails or is delayed, you’ll receive a notification and a grace period to settle the payment. During this time, your services remain active. If the payment isn’t resolved within this period, your account may be temporarily suspended until payment is made.

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  • How do I choose the right hosting plan for my needs?

    To select the right hosting plan at Page Steady, assess your site’s scale and needs: choose WooCommerce Hosting for online stores, Managed Hosting for hassle-free management, or Enterprise Hosting for high-traffic, large-scale websites. Our support team is available for personalized recommendations.

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  • How does Page Steady support the environment?

    For each hosting plan purchased, Page Steady commits to planting trees and donates 10% of our profits to a nonprofit focused on tree planting. Your choice helps fund reforestation and environmental sustainability efforts.

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  • Can I receive a refund if I'm not satisfied with my hosting service?

    Yes, if you’re not satisfied with your hosting service, you can receive a full refund if you cancel within the 30-day money-back guarantee period. After this initial period, refunds are typically pro-rated, based on the unused portion of your hosting term.

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Page Steady Migration Questions

  • How do you manage backups, and how often?

    We prioritize your data’s security by performing daily backups of your entire WordPress site, covering both files and databases. Additionally, you have the flexibility to manage your backup schedule directly from the WordPress management panel.

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  • What security protections are in place for my website?

    We ensure your website’s safety with multiple security measures: advanced malware scanning and removal, an enhanced web application firewall (WAF) to block threats, DDoS mitigation to prevent traffic disruptions, and SSL certificates for encrypted data transmissions.

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  • How are WordPress updates and security patches handled?

    We automatically update WordPress core, themes, and plugins to the latest versions, so your site stays secure and runs smoothly. Our team carefully monitors and tests updates for stability before applying them, minimizing any potential disruptions. Keeping your site updated is our priority, so you don’t have to worry about it.

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  • What can I do to enhance my WordPress site's security?

    Enhance your site’s security by using strong passwords, enabling two-factor authentication, and regularly updating WordPress themes and plugins. These simple steps significantly reduce the risk of unauthorized access and vulnerabilities.

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  • Do you provide a web application firewall (WAF)?

    Yes, we offer a web application firewall (WAF) that guards against common web vulnerabilities by filtering harmful traffic. It helps prevent attacks like SQL injection and cross-site scripting (XSS), ensuring only safe traffic reaches your site.

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  • What SSL certificate options do you offer?

    We provide complimentary SSL certificates to every customer, highlighting our commitment to secure, encrypted connections right from the start. SSL certificates are essential for protecting data exchange on your site, enhancing trust with your visitors.

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  • How do you ensure data privacy and compliance?

    We adhere to industry standards such as GDPR, ensuring secure and lawful data handling. Our approach includes regular security audits, data protection practices, and clear privacy policies.

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  • Can I limit access to my WordPress admin area to enhance security?

    Yes, you can improve security by restricting admin area access to specific IP addresses. Our platform offers tools for setting up these restrictions easily, and our support team can guide you through the process.

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  • Are there any security audits or checks performed on my site?

    We regularly perform security audits and checks to detect vulnerabilities and ensure your site is secure. Our security tools and plugins also provide continuous monitoring to protect against threats.

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  • How is sensitive data handled and protected on your platform?

    Sensitive data is encrypted both in transit and at rest, with strict access control. We use advanced encryption and strict data policies to protect your information from unauthorized access and breaches.

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