WORDPRESS HOSTING FAQ

Managed web hosting is a service where the hosting provider takes care of all the technical aspects of running your website, including security, maintenance, updates, and backups, allowing you to focus on your business without worrying about website management.

Our customer support is available 24/7 via live chat and email. We also have a quickly growing resource library with tutorials to help you solve common issues.

Page Steady offers Managed WordPress Hosting for businesses and Agency WordPress Hosting for those managing multiple sites. Both options provide reliable performance, security, and scalability tailored to your needs.

Transferring your website to Page Steady is simple. We offer free expert migrations to ensure a smooth transition. Once you’ve signed up, our team will handle the entire process with zero downtime, ensuring your website is moved quickly and securely. Just provide us with your current hosting details, and we’ll take care of the rest!

Use the ‘Lost Password’ button on the WordPress login page and follow the prompts to receive a reset link to your email. If you still have problems logging in, get in touch with support.

To access your website’s database, open the PHPMyAdmin control panel and go to the “databases” tab.

We stand behind the quality of our hosting solutions with a 60-day money-back guarantee across all our plans. If our service doesn’t meet your expectations, you have the full freedom to ask for a complete refund within the initial 60 days. We’re here to ensure your satisfaction and peace of mind.

Common WordPress errors include the White Screen of Death, database connection errors, and permalink issues, which can often be fixed by disabling plugins, checking database settings, or resetting permalink settings.

You can view WordPress error logs via FTP by accessing your website’s root directory, locating the wp-content folder, and opening the debug.log file.

Clear your site’s cache easily via the LiteSpeed Cache plugin in Your WordPress admin panel.

Our migration process is designed to ensure that there is absolutely no downtime. We prioritize keeping your website up and accessible, so you and your visitors won’t experience any interruptions as you transition to Page Steady.

No, We offer a free automated migration service designed to seamlessly transfer your site to our platform without any fees. This service simplifies the process, ensuring a smooth and efficient transition with minimal effort on your part.

Page Steady guarantees a minimum service uptime of 99% monthly for its hosting services, excluding excused downtime as defined in our Service Level Agreement (SLA).

Yes, you can migrate your website from any hosting provider to Page Steady, as long as you have FTP access to your current hosting environment. These details enable us to transfer your site data seamlessly to our platform.

In the WordPress Management Panel, once you’ve selected ‘Manage Site’, click on the staging icon followed by ‘Create Staging’ to duplicate your site into a staging environment. This step enables secure debugging and testing, ensuring any changes can be safely reviewed before going live.

Our servers are monitored around the clock. We also deploy advanced redundancy protocols and automatic failover solutions, to guarantee optimal uptime and uninterrupted access to your website.

If you face any migration issues, contact our support team through live chat or email, or explore our extensive resource library for guidance.

If you encounter any issues with our automated migration process or need additional assistance, our 24/7 support team is ready to assist you. Simply reach out to us via email or live chat, and we’ll provide the guidance and support you need to ensure a smooth transition to our platform.

We perform daily backups of all websites hosted with us, ensuring that your data is safe and can be quickly restored in case of any issues. Also have the option to make manual backups at any time and adjust manual backup schedule in WordPress management panel.

Designed for high-traffic websites and significant sales volumes, Page Steady’s Enterprise WordPress Hosting ensures peak performance during your busiest times. With our 24/7 expert support, we’re always available to help your growing business thrive without interruption.

To view and manage your invoices, log into your Page Steady account, hover over the billing tab, and click on “My Invoices.” From there, you can select the invoice you would like to view and download it for your records.

Your hosting plan is set to automatically renew, ensuring uninterrupted service. If you’d rather handle renewals yourself, you can easily adjust settings in the client portal. You can expect a reminder before your renewal date, so you have time to make changes or renew manually if you choose.

There are no hidden fees or charges in addition to your hosting plan’s price. We ensure transparency with our hosting packages, offering essentials like complimentary SSL certificates and hassle-free WordPress migration at no extra cost.

To reset your Client Portal password, navigate to the login page and click on “Forgot Password?”. Then, simply enter the email associated with your account to receive reset instructions.

Our cancellation policy includes a 30-day money-back guarantee. If you decide our hosting isn’t right for you within the first 30 days, you can cancel your plan and receive a full refund. After the 30-day period, we offer a pro-rated refund for the unused portion of your hosting term, ensuring you only pay for the time you’ve used our services.

To update your Page Steady account details, simply log into your account, and look for the “Update” button located beneath your name and address information. Clicking this button will allow you to view and change your account details easily.

If your payment fails or is delayed, you’ll receive a notification and a grace period to settle the payment. During this time, your services remain active. If the payment isn’t resolved within this period, your account may be temporarily suspended until payment is made.

To select the right hosting plan at Page Steady, assess your site’s scale and needs: choose WooCommerce Hosting for online stores, Managed Hosting for hassle-free management, or Enterprise Hosting for high-traffic, large-scale websites. Our support team is available for personalized recommendations.

For each hosting plan purchased, Page Steady commits to planting trees and donates 10% of our profits to a nonprofit focused on tree planting. Your choice helps fund reforestation and environmental sustainability efforts.

Yes, if you’re not satisfied with your hosting service, you can receive a full refund if you cancel within the 30-day money-back guarantee period. After this initial period, refunds are typically pro-rated, based on the unused portion of your hosting term.

We prioritize your data’s security by performing daily backups of your entire WordPress site, covering both files and databases. Additionally, you have the flexibility to manage your backup schedule directly from the WordPress management panel.

We ensure your website’s safety with multiple security measures: advanced malware scanning and removal, an enhanced web application firewall (WAF) to block threats, DDoS mitigation to prevent traffic disruptions, and SSL certificates for encrypted data transmissions.

We automatically update WordPress core, themes, and plugins to the latest versions, so your site stays secure and runs smoothly. Our team carefully monitors and tests updates for stability before applying them, minimizing any potential disruptions. Keeping your site updated is our priority, so you don’t have to worry about it.

Enhance your site’s security by using strong passwords, enabling two-factor authentication, and regularly updating WordPress themes and plugins. These simple steps significantly reduce the risk of unauthorized access and vulnerabilities.

Yes, we offer a web application firewall (WAF) that guards against common web vulnerabilities by filtering harmful traffic. It helps prevent attacks like SQL injection and cross-site scripting (XSS), ensuring only safe traffic reaches your site.

We provide complimentary SSL certificates to every customer, highlighting our commitment to secure, encrypted connections right from the start. SSL certificates are essential for protecting data exchange on your site, enhancing trust with your visitors.

We adhere to industry standards such as GDPR, ensuring secure and lawful data handling. Our approach includes regular security audits, data protection practices, and clear privacy policies.

Yes, you can improve security by restricting admin area access to specific IP addresses. Our platform offers tools for setting up these restrictions easily, and our support team can guide you through the process.

We regularly perform security audits and checks to detect vulnerabilities and ensure your site is secure. Our security tools and plugins also provide continuous monitoring to protect against threats.

Sensitive data is encrypted both in transit and at rest, with strict access control. We use advanced encryption and strict data policies to protect your information from unauthorized access and breaches.